Why Your Team is Burnt Out (It’s Not the Workload, It’s the "Open Loops")
As HR professionals and leaders, we often look at burnout as a math problem: Too many tasks + Too few hours = Stress. But behavioral science tells a different story. Have you ever noticed how you can forget a task the moment you finish it, but you can’t stop thinking about a 5-minute email you intended to write three days ago? This is the Zeigarnik Effect . What is the Zeigarnik Effect? Named after psychologist Bluma Zeigarnik, this theory suggests that our brains are hardwired to remember uncompleted or interrupted tasks better than completed ones. Think of your brain like a computer. Every unfinished task is a "tab" left open in your browser. Even if you aren't looking at that tab, it’s still using up RAM (mental energy). When your team has 50 "tabs" open, their system starts to crash. That is burnout. The Anatomy of an Open Loop An "Open Loop" is anything that draws our attention but hasn't been brought to a resolution. In an office environmen...